Technology disruption hampers Portugal's healthcare system
The Health Information Network (RIS) in Portugal experienced a significant disruption on [date], causing a blackout that affected critical systems such as the Electronic Medical Prescription (PEM). This outage left several services on the Health Information Network unavailable.
The Ministry of Health's Shared Services (SPMS) confirmed that the cause of the blackout was a software update performed by telecoms operator NOS on the RIS. The update, it seems, created instability, affecting the PEM and other critical systems.
In response to the outage, technical teams from SPMS and the external operator NOS worked tirelessly overnight to resolve the issue. Their efforts proved successful, as the blackout was resolved by the following day.
However, there is no clear information available on who conducted the IT update for Portugal's National Health Service that led to the major computer outage. Despite this, the involved parties have assured the public that they are investigating the matter and will provide updates as they become available.
This incident underscores the importance of proper software updates and the need for robust systems to maintain the uninterrupted service of critical health services. The Ministry of Health and the telecoms operator have expressed their regret for any inconvenience caused and have reassured the public that they are taking steps to prevent such incidents in the future.
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