Surveying Client contentment: Encouraging initial feedback obtained
Revamped Article:
In the midst of the COVID-19 pandemic, Parkinson's NSW got the lowdown on client satisfaction levels with an independent survey, marking the start of regular satisfaction polls. This survey extravaganza was handled by the professionals who orchestrated the process, crunched the numbers, and cooked up a report for the blokes at Parkinson's NSW's boardroom.
Clients were sent a survey link via email, but no paper survey was in sight. If anyone found digital surveys too much of a hassle, they could give a staff member a ring to chat through the questions over the line. However, none of the clients seem to have missed the paper version.
Initially, a whopping 1,445 clients were invited to take part in the survey on August 28th. A few emails somehow took a wrong turn, so 28 bounced back, leaving 1,425 emails for the taking. And, get this – 725 of the lucky recipients never even opened their emails!
By September 17th, the survey was closed and 282 surveys had landed in the Parkinson's NSW inbox – that's a 20% response rate.
The visuals below give you a taste of the survey's top-line findings. Despite the pandemic chaos, results were mostly positive.
Action is already being taken in areas where improvements were clearly needed, such as clearer communication about the organization's strategic plan.
More details about the survey can be found here.
Got burning questions about the Client Satisfaction Survey results?
Pick up the phone and dial Parkinson's NSW's InfoLine at 1800 644 189
Now, you're probably wondering, what kind of impact did the pandemic have on client satisfaction surveys like this one? Well…
During the pandemic, access to healthcare services was hindered by lockdowns, social distancing, and resource reallocations, potentially skewing service delivery and affecting client satisfaction. Many healthcare providers shifted to remote service delivery, which could impact client satisfaction in both positive and negative ways, depending on accessibility, quality, and preferences. Stress and anxiety were also common during this time, which might've influenced clients' perceptions of care quality.
Curious about specific results from the Parkinson's NSW Client Satisfaction Survey during the pandemic? Here are some questions you might direction your queries towards:
- How did the pandemic affect access to services for Parkinson's patients?
- Were there any shifts in client satisfaction due to changes in service delivery methods?
- How did stress and anxiety related to the pandemic influence client perceptions of care?
- Were there any unique challenges or triumphs highlighted in the survey?
To get the juicy details about the survey, you might have to reach out to Parkinson's NSW directly or hunt for reports they've published.
- In the realm of health and wellness during the COVID-19 pandemic, it's crucial to understand the effect on medical-conditions like Parkinson's, including the impact on client satisfaction surveys.
- With the impediments caused by lockdowns, social distancing, and resource reallocations, there could be changes in service delivery and satisfaction levels, especially since many organizations shifted to remote delivery.
