Enhancements made by healthcare systems to elevate patient satisfaction
The Clarivate™ Healthcare Business Insights™ 2022 Fall Member Retreats are set to take place in Boston on September 13-14 and in San Diego on October 18-19, providing a platform for healthcare leaders to share insights and strategies.
These retreats, hosted by Clarivate Healthcare Business Insights, aim to bring together industry leaders from renowned institutions such as Texas Children's Hospital, Geisinger, Stanford Health Care, Allegheny Health Network, and Nebraska Medicine.
One of the key topics of discussion will be patient and staff retention, with panelists sharing their experiences and strategies. Attendees will also have the opportunity to compare current practices and strategic plans, and develop action steps toward their next goals.
Texas Children's Hospital, for instance, has instituted a centralized provider connect department to optimize the external and referring provider experience. They have also standardized and simplified referral forms, submission routes, and scheduling templates across their locations, all aimed at streamlining referrals to improve patient experience, loyalty, and the number of patients they see.
Geisinger, on the other hand, has a real-time patient feedback option in place and pioneered the patient refund, demonstrating their commitment to patient satisfaction and experience.
In addition to patient retention, the retreats will also focus on advancing the employee experience and partner experience. Hospital and health system leaders are focusing on balancing consumer-centric processes with a volatile job market, and the retreats will include sessions on recruitment, retention, and growth strategies for staff.
Allegheny Health Network is investing in technology to reduce rote work and prioritizing resources for patient experience, analytics, clinical integration, government advocacy, and payer alignment. They are also transitioning from a vertical, siloed management approach to a horizontal one, fostering a more collaborative environment.
To prepare physicians and staff for increased virtual care, Allegheny Health Network has implemented an internal "webside" training initiative. Stanford Health Care, meanwhile, maintains a public website to explain potential payer contract terminations to patients in advance, demonstrating their commitment to transparency.
Nebraska Medicine will review its strategies for adjusting job descriptions, providing performance scorecards, and offering training to revenue cycle teams. They will share their insights on how these strategies have impacted their operations and patient care.
The retreats will also feature sessions on dealing with denials and potential revenue losses, providing valuable insights for healthcare institutions grappling with these challenges.
Registration for the retreats is open, and attendees can look forward to learning from some of the most innovative minds in healthcare. Jerica, an expert in revenue cycle management, leads content for the team's Member Retreats and supports leaders in building a holistic patient care journey.
Don't miss out on this opportunity to network, learn, and share insights with some of the brightest minds in healthcare. Register for the Clarivate™ Healthcare Business Insights™ 2022 Fall Member Retreats today!
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