Building Construction Delays: Sally Tackles Two Unbuilt Flats Intended for Elderly Mother's Neighborhood after Two Years
In a series of unfortunate events, two readers have found themselves in difficult situations involving property and travel.
First, we have J.A., who reserved a new-build two-bedroom flat in Edinburgh from Ambassador Homes back in July 2023. J.A. paid a retention fee of £1,000 and a deposit of £2,590 for the £260,000 property. However, as of now, there is no sign of the flat being completed, leaving J.A. in a predicament as they need to move due to personal circumstances, but are stuck in a contract until November. Ambassador Homes claims the flats will be finished in November, but J.A. is not convinced.
In a similar situation, J.A.'s mother also reserved a new-build property in the same Edinburgh development, paying a retention fee of £1,000 and a deposit of £3,140 for a £315,000 flat. J.A.'s lawyer warned that making an offer on another home was risky for J.A.'s mother, as she could remain on the hook for the Ambassador Homes property. The long-stop date for J.A.'s mother's contract is in November, while J.A.'s is in July 2025. Ambassador Homes agreed to release J.A.'s mother from the contract, reimbursing her deposit of £3,140. However, they kept about £3,000 - the sum of the retention fee and her chosen kitchen worktops.
Meanwhile, another reader, C.G., found themselves in a travel-related predicament. C.G. went on a package holiday to Turkey with LoveHolidays in June. Upon arrival at Antalya airport, C.G.'s flight was not on the departures board, and the support desk at the airport told them there was no such flight. The flight with Corendon Airlines that C.G. was supposed to take home was cancelled several months before, and LoveHolidays was informed on February 6. Initially, LoveHolidays refused to help with the costs, but after Sally Hamilton's intervention, they agreed to reimburse the cost of the original flights as a 'goodwill gesture'. LoveHolidays also agreed to reimburse the additional costs of £1,571 incurred by C.G. due to the last-minute arrangements.
In both cases, it appears that the parties involved have faced significant inconvenience. It is essential for companies to communicate effectively with their customers and fulfil their promises to ensure customer satisfaction and trust.
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